Who signs in: you and your team
Your Business Suite dashboard
Available now
- Your websites, with one-click cPanel and webmail
- Applications PayRilla hosts for you
- Postcard campaigns
- PayRilla billing, invoices and your card on file
Customer portal Coming soon
Give your customers a login of their own.
The PayRilla customer portal is being built for the people you serve. Your customers will create an account, sign in, and see and pay their invoices, check their service history, book appointments and send you a message, without picking up the phone.
It's for your customers, not another screen for you. It will sit in your PayRilla Business Suite alongside your payments and your website.
Invoices and online paymentService historyAppointmentsSecure messages
Who it's for
Your dashboard is for you. The portal is for your customers.
Your Business Suite dashboard is where you and your team look after your PayRilla account. The customer portal is something different: a place you give to the people you serve, so they can take care of the everyday things themselves.
Who signs in: your customers
Your customer portal
Coming soon
- Their invoices, and a way to pay them
- Their service history
- Booking appointments
- Support requests and secure messages to you
The portal will be part of your PayRilla account, so it will appear in your dashboard next to the other PayRilla products you use.
What your customers will be able to do
Everyday things, handled without a phone call.
Each customer will create their own account and sign in. From there, the portal is designed to let them take care of the things they usually call or email you about.
See invoices and pay
What they owe and what they've already paid, in one place, with a way to pay an invoice online when it suits them.
Check their service history
Past visits and work at a glance, so they know when you were last out and what was done.
Book appointments
Book a time online whenever it suits them, instead of waiting until your office opens to call.
Send support requests
Tell you when something needs attention, with the details in writing from the start.
Find documents and subscriptions
Their documents, and any ongoing plans or subscriptions they have with you, without asking you to send them again.
Message you securely
A secure conversation with your business that stays in one place, instead of scattered across texts and email.
In your industry
What it could look like for your business.
The portal is being designed around the way real businesses work with their customers. Here are two examples.
A pest control company
Customers will sign in between treatments to see what was done last time and book the next visit, instead of calling the office to ask.
Their customers will
- Check their service history
- Book their next treatment
- See and pay their invoices
A veterinary clinic
Pet owners will sign in to look after their appointments and see the records the clinic allows them to see, instead of calling the front desk.
Their customers will
- Book and manage appointments
- See the records the clinic shares
- Message the clinic securely
And for other kinds of business
Home services
HVAC, plumbing and electrical customers will be able to book a visit, see what was done last time and pay the invoice when the job is finished.
Cleaning and landscaping
Regular customers will see their next appointment, their ongoing plan and their invoices without calling to ask.
Professional services
Clients will find their documents, send a request and pay what they owe, instead of digging through an email chain.
Built for the Business Suite
Designed around the way your business works.
The portal is being built for the Business Suite, so you won't need a custom build to give customers their own login. A pest control company's customers will see their service history and invoices. A vet clinic's pet owners will manage appointments and see the records the clinic shares.
Need something only your business does? Our team also builds fully custom portals, dashboards and workflows.
Part of your PayRilla account
Invoices your customers will pay through PayRilla.
PayRilla is a payment processor, and the portal is being built around that. When a customer pays an invoice in the portal, the payment is designed to go through PayRilla, with one team looking after your processing and the website that takes your payments.
Payment processing is available today. You can start taking card payments with PayRilla now and add the customer portal when it's ready.
Every PayRilla product appears in the same dashboard as you add it. Here's how a plumbing company's dashboard could look as the portal and the rest of the suite arrive.
Works with the rest of the suite
Payment processing
Available nowAccept card payments with PayRilla today. Invoices in the portal are designed to be paid through the same processing, looked after by the same team.
Service Suite
Coming soonField service software for scheduling, jobs, customer records and invoicing. It's designed to work with the portal, so your customers can see their service history and invoices.
Vetavelle
Coming soonPractice management for veterinary clinics. It's designed to work with the portal, so pet owners can manage their appointments and see the records the clinic allows.
Questions
Customer portal questions, answered.
When will it be available?
The customer portal is being built now and will roll out to Business Suite customers over time. We aren't sharing dates yet. Request early access below and you'll hear first, and you can help shape it around your customers.
Is this the same as my PayRilla dashboard?
No. Your Business Suite dashboard is where you and your team look after your PayRilla account: your websites, the applications we host for you, postcard campaigns and billing. The customer portal is for your customers. They'll sign in to their own accounts to see invoices, pay, book and get in touch with you.
What will my customers see when they sign in?
Their own account: their invoices, service history, appointments, documents, subscriptions and messages with you. For a veterinary clinic, that includes the records the clinic allows pet owners to see.
How will my customers pay?
Through PayRilla. PayRilla is a payment processor, and invoice payments in the portal are designed to go through PayRilla payment processing, looked after by the same team as the rest of your account.
Do I need Service Suite or Vetavelle to use it?
It's too early to say exactly how the portal will work without them. It's designed to work closely with Service Suite for field service businesses and Vetavelle for veterinary clinics, both also coming soon. If you run a different kind of business or use other software today, tell us when you request early access. It helps us shape how the portal fits.
We need something more custom. Can you build it?
Yes. If your business needs a portal that works in a way a ready-made one can't, our team builds custom portals, dashboards and connected workflows around how you work. See custom applications.
Can I start with PayRilla while I wait?
Yes. Payment processing, website hosting, website design, custom applications, free website migration and postcard marketing are available now, in the same account the customer portal will be part of.
Part of the PayRilla Business Suite
One account for everything your business runs on.
Every PayRilla product lives in the same account and the same dashboard. Start with what you need today and add more when your business is ready.
- Payment processing Available nowAccept card payments, connected to your website and online store, with a team that knows your account.
- Service Suite Coming soonScheduling, jobs, customer records and invoicing for HVAC, plumbing, pest control and other field services.
- Vetavelle Coming soonPractice management for veterinary clinics: patients, appointments, records and billing.
- AI agents Coming soonAn AI assistant for your website and phones that answers questions, captures leads and helps with appointment requests.
- Business phone system Coming soonBusiness numbers, extensions, voicemail, auto attendants and call routing, under one PayRilla account.
- Website hosting Available nowManaged WordPress and cPanel hosting with business email, domains and SSL, looked after by our team.
- Website design Available nowWebsites that do business: online stores, booking, client portals and payments built in.
- Custom applications Available nowPortals, dashboards, scheduling and connected workflows built around how you work.
- Website migration Available nowWe move your existing site for you: files, database, plugins, themes and content.
- Postcard marketing Available nowDesign, print and mail postcards to your customers or your neighborhood, from your dashboard.
Early access
Help shape the customer portal.
Tell us about your business and your customers: what they call or email you about most, and how they pay you today. We'll let you know as soon as the customer portal is ready for early access, and we'd value your input as we build it.
Want to start with PayRilla now? Choose payments or website design below as well, and our team will be in touch about what's available today.